We are glad that you are interested in Stussy Australia. Please review our shipping policy below to understand how we process and deliver your orders.
Order Processing & Timeline
- Processing Time: Orders are processed and shipped within 5–7 business days from our warehouse. Orders placed after 10:00 AM PST are handled the following business day.
- Peak Periods: During collection launches, holidays, or peak seasons, processing and shipping may take longer.
- Order Amendments: Once checkout is completed, shipping details or methods cannot be changed. Please double-check your information before purchasing.
Order Tracking
- Once shipped, you will receive a confirmation email with a tracking number and link.
- The email will be sent to the address provided at checkout.
- Customers are responsible for monitoring their tracking information once the order is in transit.
United States
- Free Ground Shipping: Available on full-price items within the contiguous U.S.
- Delivery Time: Standard shipping typically takes 4–7 business days from dispatch (from our Los Angeles distribution center).
- Calculated Shipping: For sale items or certain destinations, shipping costs are calculated at checkout based on the delivery address and package weight.
- Alaska, Hawaii & Puerto Rico: Orders to these destinations are automatically upgraded to air delivery at no extra charge.
- Restrictions:
- No delivery to P.O. Boxes.
- Multiple separate orders cannot be combined into one shipment.
International Shipping
- Shipping Costs: Automatically calculated at checkout based on destination and package weight.
- Express Delivery: All international orders are shipped via free express air courier (non-adjustable).
- Processing Time: Allow 4–5 business days before international orders are shipped.
- Customs & Duties:
- Prices at checkout are inclusive of duties, customs, and import taxes.
- No additional charges will be applied at delivery.
Unsuccessful Deliveries & Returns
- General Policy: We are not responsible for failed deliveries due to:
- Incorrect or incomplete address
- Invalid phone number
- Refusal to accept the package
- Domestic (U.S.):
- If delivery fails, the package will be held at the local carrier facility (e.g., FedEx).
- If unclaimed, it is returned to us. Refunds will be issued minus original and return shipping costs.
- International:
- If delivery is refused or unclaimed, the package is returned at the customer’s expense.
- Return shipping, duties, and taxes paid on your behalf will be deducted from the refund.
Your Purchase is Protected
- Secure Checkout (SSL): All transactions are protected by secure, encrypted SSL technology.
- Money-Back Guarantee: If you are unsatisfied with your purchase, we offer a hassle-free refund.
- 100% Satisfaction Guarantee: We stand behind the quality of our products — love it, or your money back.
Contact Us
For any questions regarding your order or this shipping policy, please contact our support team at: